All cancellation requests must be submitted to Website through cc@smartmessaging.in. The request for cancellation will not be considered valid unless and until the user receives a confirmation from Website through an email. The confirmation email the Website will act as a proof of the cancellation of service. Cancellation request will be processed within 3-7 working days from the date of confirmation of cancellation request and the amount shall be credited back to the user's account through NEFT.
When a user opts for cancellation the amount to be refunded if any will be calculated on pro-rata basis and a cancellation fee will be levied which will be equal to the GST if any paid plus a one time cancellation charge of INR 100.
For example: If a user had bought 100,000 SMS @ 20 paise and cancelled the service after utilization of 50,000 SMS then the refund amount will be calculated as follows:
| SMS Cost [50,000 Remaing SMS x 20 Paise] | 10,000 INR |
| Less: GST [18%] | 1,575 INR |
| Less: Cancellation fee | 500 INR |
| Final Refund Amount | 7,925 INR |